Journalist from Universidad de Chile with a diploma in public communication from the Faculty of Communication and Image (FCEI) of Universidad de Chile and the Heidelberg Center for Ibero-American Studies of Heidelberg University (HCIAS) in Germany. Master of Social Communication candidate with a major in communication and education at Pontificia Universidad Católica de Chile.

Digital Platform Governance

It refers to the principles, standards, rules, decision-making procedures and shared programs that shape the evolution and use of the Internet, applied specifically to the functioning and management of digital platforms. This includes both the platforms’ internal processes and external regulation by various actors.

Digital Platforms

Online services that allow people to create and share content, connect with each other and interact with a wide range of services.

Freedom of Expression

It is a It is a fundamental human right that includes the freedom to find, receive and disseminate information and ideas of all kinds regardless of frontiers, either orally, in writing or in print, in the form of art or by any other chosen means. However, this right may be subject to legitimate restrictions under certain conditions established by international regulations.

Access to Information

It is the right to seek and receive information held by public bodies and, in the context of digital platforms, it also implies the possibility of accessing various contents and ideas online. This right is essential to democratic participation and the exercise of other fundamental rights.

Multi-Stakeholder Approach

It is a governance model that involves the active participation and collaboration of various actors with different interests and responsibilities, including governments, the private sector, the civil society, international organizations, the technical and academic community, etc. This approach seeks to ensure balanced representation and more inclusive decision-making in the governance of digital platforms.

International Human Rights Law

It refers to the set of treaties, conventions, declarations and other international legal instruments that establish the fundamental rights and freedoms of people and define the obligations of states and other actors in their protection and promotion. These instruments, such as the ICCPR and the Convention on the Rights of the Child, are essential to guiding the governance of digital platforms.

Accountability

It refers to the mechanisms and processes through which digital platforms are responsible for their actions and decisions before stakeholders, including users, governments and the civil society. This implies the existence of effective grievance and redress mechanisms, as well as the possibility of supervision and sanctions in case of non-compliance with policies or regulations.

Transparency

In the context of digital platforms, it implies the obligation of the platforms to provide clear, accessible and comprehensible information about their policies, practices, content moderation and curation algorithms, as well as their responses to government requests and grievance mechanisms for users. Transparency is essential to accountability and to allowing users to make informed decisions.

Human Rights Due Diligence

It is a continuous and proactive process that digital platforms must carry out to identify, prevent, mitigate and be accountable about their actual and potential impacts on human rights. This includes conducting impact assessments, implementing mitigation measures and monitoring their effectiveness.

Media and Information Literacy

It covers a wide range of competencies that allow users to critically think about the information with which they interact online, understand the functioning of media and digital platforms, identify disinformation, and participate in the digital environment in a safe and responsible manner. It is a crucial tool for user empowerment and the promotion of a trustworthy Internet.

Content Moderation and Curation

It entails the processes and systems implemented by digital platforms to manage the content generated by users, including the application of service conditions and community rules, the identification and elimination of harmful or illegal content, and the selection and promotion of relevant quality content. These processes may involve both human review and the use of automated systems.